Shipping policy

At Secret Archive, we are committed to delivering your orders quickly, safely, and discreetly. Please review our shipping information below.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Times

Domestic Shipping

  • Standard Shipping: 3–7 business days

  • Express Shipping (if available): 1–3 business days

Delivery times are estimates and may vary depending on location, courier delays, or peak seasons.

International Shipping

We offer international shipping to select countries.

  • Standard International Shipping: 7–14 business days

  • Express International Shipping (if available): 3–7 business days

Customs clearance times may vary by country and are beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Shipping method selected

  • Order value

Free shipping may be available on orders above a specified amount and will be shown automatically at checkout when applicable.

Discreet Packaging

We understand the importance of privacy.
All orders are shipped in plain, unbranded packaging with no indication of the contents inside.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can follow your package every step of the way.

If you do not receive a tracking email, please check your spam folder or contact our support team.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.

Delayed or Lost Packages

While we do our best to ensure timely delivery, delays can occasionally occur due to factors beyond our control.

If your order appears delayed or lost, please contact us, and we will assist you promptly.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Need Help?

If you have any questions about shipping, feel free to contact us:

📧 Email: thesecretarchiveonline.com 
🕒 Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM

✨ Thank you for shopping with Secret Archive. We appreciate your trust and look forward to delivering a beautiful experience to your doorstep.